2TG is recognised for providing outstanding client service. Client care is of paramount importance to us.

We maintain regular client contact, clear communication and above all, a friendly and accessible approach.

If delays are unavoidable, we liaise closely with instructing solicitors, if necessary finding appropriate alternative counsel to provide the service required.

We know the importance of deadlines. If you have an urgent out of hours enquiry, please call +44 (0)7501 470683 (Lee Tyler) or +44 (0)7961 950650 (Paul Cray).


Feedback and Complaints

We welcome and appreciate feedback from our solicitor and lay clients, which is valuable in helping us to improve our service, communications and approach. In particular, if you are unhappy with any aspect of the service you have received from your barrister or our Chambers, we would like to know. Please tell our Chambers Manager, Tracey K Jones.

You can phone Tracey direct on +44 (0)20 7822 1272, email her at tjones@2tg.co.uk, or write to her at 2TG, 2 Temple Gardens, London EC4Y 9AY.

Please give your name and address, the name of any barrister concerned and the name of the case, with details of your complaint. All communications will be treated in confidence.

Tracey will investigate your complaint, normally within two weeks. If the investigation will take longer, we will tell you what the delay will be. Tracey may work with an independent barrister nominated by our Management Board.

The outcome will be reported to you in writing, normally within 28 days of your raising the matter with us.

If you are not satisfied with the outcome, or the process and you are complaining about your barrister, you can contact:

Legal Ombudsman

PO Box 6806
Wolverhampton
WV1 9WJ
Tel. +44 (0)121 245 3050.


If your complaint is about a barrister but you were not their client:

The Bar Standards Board
289-293 High Holborn
London WC1V 7HZ

contactus@barstandardsboard.org.uk
Tel. +44 (0)20 7611 1444