Client Service

2TG is recognised for providing outstanding client service and maintaining our reputation in this area is a top priority for us.

Our practice management team is modern and commercial. In recent years we have been shortlisted for ‘Client Service Set of the Year’ at The Chambers Bar Awards and also by the Legal 500 for ‘Clerking and Practice Management Team of the Year’ and for ‘Client Award for Communication and Innovation’.

We ensure regular client contact, clear communication and above all, a friendly and accessible approach. If delays are unavoidable, we liaise closely with instructing solicitors and will find appropriate alternative counsel to provide the service required if absolutely necessary.

We understand and respect the importance of deadlines. Urgent out of office enquiries can be directed to Lee Tyler on +44 (0)7501 470 683.

For more information, talk to Lee Tyler on +44 (0)20 7822 1203 or click here to email.

Feedback & Complaints

We welcome and appreciate feedback from our solicitor and lay clients, which is valuable in helping us to improve our service, communications and approach.

In particular, if you are unhappy with any aspect of the service you have received from your barrister or our Chambers, we would like to know. Please feel free to tell our Senior Clerk, Lee Tyler.

You can phone Lee directly on +44 (0)20 7822 1203, email him at, or write to him at 2TG, 2 Temple Gardens, London, EC4Y 9AY.

Please give your name and address, the name of any barrister concerned and the name of the case, with details of your complaint. All communications will be treated in confidence.

We will investigate your complaint, normally within two weeks. If the investigation will take longer, we will tell you what the delay will be. We may work with an independent barrister nominated by our Management Board.

The outcome will be reported to you in writing, normally within 28 days of your raising the matter with us.

Legal Ombudsman (LeO)

If you are not satisfied with the outcome, or the process, and you are complaining about your barrister, you can contact:

Legal Ombudsman
PO Box 6806

Tel: +44 (0)121 245 3050

Decision data on the LeO website shows providers which received an ombudsman’s decision in the past 12 months. In each case, the data shows whether the LeO required the provider to give the consumer a remedy.

Bar Standards Board

If your complaint is about a barrister but you were not their client, the you should contact the Bar Standards Board:

Bar Standards Board
289-293 High Holborn

Tel: +44 (0)20 7611 1444


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