2TG is recognised for providing outstanding client service and maintaining our reputation in this area is a top priority for us.
Our practice management team is modern and commercial. In recent years we have been shortlisted for ‘Client Service Set of the Year’ at The Chambers Bar Awards and also by the Legal 500 for ‘Clerking and Practice Management Team of the Year’ and for ‘Client Award for Communication and Innovation’.
We ensure regular client contact, clear communication and above all, a friendly and accessible approach. If delays are unavoidable, we liaise closely with instructing solicitors and will find appropriate alternative counsel to provide the service required if absolutely necessary.
We welcome and appreciate feedback from our solicitor and lay clients, which is valuable in helping us to improve our service, communications and approach.
In particular, if you are unhappy with any aspect of the service you have received from your barrister or our Chambers, we would like to know. Please feel free to tell our Senior Clerk, Lee Tyler.
Please give your name and address, the name of any barrister concerned and the name of the case, with details of your complaint. All communications will be treated in confidence.
We will investigate your complaint, normally within two weeks. If the investigation will take longer, we will tell you what the delay will be. We may work with an independent barrister nominated by our Management Board.
The outcome will be reported to you in writing, normally within 28 days of your raising the matter with us.
If you are not satisfied with the outcome, or the process, and you are complaining about your barrister, you can contact:
PO Box 6806
Tel: +44 (0)121 245 3050
Decision data on the LeO website shows providers which received an ombudsman’s decision in the past 12 months. In each case, the data shows whether the LeO required the provider to give the consumer a remedy.